When the Rude Have a ’Tude

"USC professor’s studies show how rudeness in the workplace can hurt creativity and confidence.

By Evelyn Jacobson

Companies are paying more attention to incivility, said USC assistant professor Christine Porath.

A USC Marshall School of Business study that shows rudeness in the workplace hurts creativity and helpfulness on the job was featured in a recent issue of Harvard Business Review.

The study, conducted by Christine Porath, an assistant professor at USC and Amir Erez, a professor at the University of Florida, showed that the mere thought of being verbally abused hurts people’s ability to perform complex tasks requiring creativity, flexibility and memory recall. READ MORE HERE"