Why do we need librarians

One of my class-mates (BF) posted this on the DB, I thought it was interesting.

Delta sucks

Not so long ago I saw a web page dedicated to bad customer service from Delta Airlines and what do you know, last Friday everything described on that site happened to my mom. Her flight was delayed for 4 hours, then she and other passengers were placed in a Ramada Inn Hotel in New York. Not only Delta Airlines staff didn't help anyone with carrying luggage to the bus, but they also issued fake food vouchers, which hotel did not accept. So, my mom and bunch of other moms from Ukraine were pretty much starving through the night.

Follow up on GWLA response

One of my colleages passed this along: Momentum for Open Access Reseacrh